We have extensive healthcare industry experience and are highly qualified and driven to improve your bottom line. Some of our expertise include, but not limited to, the following:
- Specialized healthcare consultancy in seamless EMR benefit maximization.
- Certified and possesses extensive industry experience in Epic(TM) systems.
- Proven track record in Epic(TM) systems user training and deployment.
We have a team of highly skilled consultants certified in Cadence, Grand Central, and Prelude with additional experience in Referrals, HIM, EpicCare Ambulatory, ClinDoc, Procedure Orders, Resolute HB, Resolute PB, Reporting Workbench, and OpTime.
We are experienced in classroom training of end users in Cadence, Grand Central, and Prelude across multiple clients and implementations.
We have a dedicated team of instructional designers who have developed and implemented training programs for Grand Central, Prelude, HOD, Cadence, and Referral applications in several healthcare organizations, including Texas Health Resources, South Shore Health, Mercy Healthcare, Columbus Regional Hospital, and Tampa General Hospital.
Finally, we have a team of detail-oriented Revenue Cycle Consultants who ensure that all revenue cycle issues and challenges are identified and resolved accordingly to promote improved financial position.
About the founder
Karen Kunin is the founder of Elm Square Consulting. She has a bachelor’s degree in Agricultural Business Management from the University of the Philippines and holds a Health Information Management and Coding diploma from Polk State College in Lakeland, Florida, and a Certification in EMR Implementation Management from Indian River State College in Port Richie, Florida.
Karen traveled and provided consulting services to several hospitals and healthcare institutions nationwide. As an Epic consultant, she was a team leader. She created training materials customized to the Practices’ needs for staff training. With her development of multiple test patients, she was able to test and validate the trained clinical staff. She supported physician affiliate practices including EpicCare Ambulatory, Procedure Orders, and ClinDoc. In addition to EpicCare Ambulatory she also supported Go-Lives including plastic surgery, allergy and immunology, oncology, and neurology. By documenting and building network, she fostered a successful team that provided resolution to direct client.
In 2011, with Karen being a Team Leader in the Tampa General Hospital’s MedSurg and Critical Care Units, she provided physician support within the command center. She worked with physicians to set up preference lists, order sets, and SmartTools. She conducted one-on-one or group training as needed. After login information, password verification and/or reset ready for security validation, she set up all personal devices for providers including iPad, Mac, and PC Citrix receivers. Logged, documented and followed up on issued called in via NUMARA. Multiple super users pre- and post LIVE were trained and managed. Karen collaborated with other team leads, hospital leadership, and the project management team to ensure proper coverage, issue resolution, workflow enhancements, and optimization requests.
To date, Karen has built a team of qualified and certified Epic consultants to provide service to the ever-growing healthcare industry and has made it Elm Square Consulting’s mission of providing quality customer service, bridging the gap of technological advances in the ever changing health information system, thus resolving providers’ pain points and achieving rewarding results.
EPIC CERTIFICATIONS:
– Cadence
– Grand Central
– Prelude
EPIC EXPERIENCE:
– Instructional Design
– Welcome and Referrals
– Haiku/Cantu
– HIM/Coding
– EpicCare Ambulatory
– ClinDoc/Orders
– Resolute HB & PB
– Testing and Validating
– Security access and validation
INDUSTRY EXPERIENCE:
– 5+years of Epic experience
– 12 years of management experience
– 5+ years in the healthcare industry
– 2 years of project management experience
– HIM and Coding Certificates
Professional Highlights
2018 TEXAS HEALTHCARE RESOURCES
Epic Training Analyst – Grand Central, Cadence, Prelude, Referrals
Trained Grand Central, Cadence, Prelude, Referrals and Clinical/Unit Staff Users that will be affected by the integration of Patient Movement changes (including Surgery Schedulers, ICU, CVIR, PAT RNs, L&D and Behavioral users). Resolved, troubleshot issues, documented and trained appropriate parties. Assisted in curriculum development and mentored trainers and super users.
2016 to 2017 NORTH MISSISSIPPI HEALTH SYSTEM
Principal Trainer – Grand Central, Cadence, Prelude, Referrals
Edited MST and existing training material to reflect needed changes, data couriered as necessary. Mentored and trained Cadence, Prelude, Welcome and Referral Users, Principal Trainers and Credentialed Trainers. Resolved, troubleshot and documented issues submitted and created material during Go-Live. Worked alongside other IS team members, vendors, and operations to ensure timeliness and effectiveness of technology solutions – ARCR, Referrals workgroup, scheduling conversion weekend.
2016 to 2017 SOUTH SHORE HEALTH SYSTEM
Principal Trainer – Grand Central, Cadence, Prelude, Referrals
Edited MST and existing training material to reflect needed changes. Mentored and trained Cadence, Prelude, Welcome and Referral Users, Principal Trainers and Credentialed Trainers. Resolved, troubleshot and documented issues submitted and created material during Go-Live. Worked alongside other IS team members, vendors, and operations to ensure timeliness and effectiveness of technology solutions – ARCR, Referrals workgroup, scheduling conversion weekend.
2016 to 2017 COLUMBUS REGIONAL HOSPITAL
Principal Trainer – Grand Central, Cadence, Prelude, Referrals and Welcome
Edited MST and existing training material to reflect needed changes, data couriered as necessary. Trained Cadence, Prelude, Welcome and Referral Users. Configured Learning Home Dashboards for Cadence, Prelude, Referrals users. Resolved, troubleshot issues submitted and created training material as necessary. Worked alongside other IS team members, vendors, and operations to ensure timeliness and effectiveness of technology solutions – ARCR, Referrals workgroup, scheduling conversion weekend.
2017 SCRIPPS HEALTHCARE, HARTFORD, CT
Epic Training Analyst – Grand Central, Cadence, Prelude, AMB/ASAP/Welcome
Assigned to the Command Center Help Desk during Go-Live to triage, troubleshoot, fix, and document issues. Participated in this organization’s Go-Live for 100+ clinic locations from dress rehearsals, personalization labs, training and scheduling conversion weekend.
2016-2017 HARTFORD HEALTHCARE, HARTFORD, CT
Epic Consultant – Grand Central, Cadence, Prelude, AMB, Referrals, Resolute PB
Supported the Oncology HOD clinic before and during Go-Live activities. Assisted various AMB roles in preparation for Go-Live and Post-Live.
Worked with behavioral health assessment center and hospital outpatient clinics within the BH facility. Identified users security issues, missing build, and workflow challenges. Collaborated with leadership, analysts, trainers, and end users in implementing the changes in processes as they transitioned from Allscripts, Star, Athena Healthcare, and PHS to Epic. Assisted in training end users with revised Grand Central workflows during implementation, end users included providers, clinicians, nurses, schedulers, bed planners, case managers, and leadership.
2016-2017 SELF MEDICAL GROUP, GREENWOOD, SC
Epic Consultant –Cadence, Prelude, Referrals, Resolute PB AMB
Trained patient access and central billing office users for the Community Connect implementation. Identified and reported user security issues, and participate in workflow meetings. Collaborated with leadership, analysts, trainers, and end users in implementing the changes in processes as they transition from Allscripts, Star, Athena Healthcare, and PHS to Epic in 20+ clinics. Assisted various roles in the CBOand patient access, including referral coordinators, central schedulers, insurance and authorization specialists, claim auditors, charge posters, and reviewers, coders, and ambulatory clinic staff.
2015 to 2016 MERCY HEALTHCARE, CINCINNATI, OH
Principal Trainer – Grand Central, Cadence, Prelude, Referrals and Welcome
Managed the development and implementation of the training programs for Grand Central, Prelude, HOD, Cadence, and Referral Users. Created 2015 upgrade training materials, and documentation and all course materials for role-based education to include QSGs, EUPAs, exercise booklets, and CIS. Collaborated with application coordinators, SMEs, analysts, and management to gain an in-depth knowledge of the system funationality and rationale for the workflow design and systems functionality. Supported two Go-Lives, triaged help desk calls, and troubleshot as needed. Maintained and credentialed trainers to deliver end-user training and created credentialing program.